Refund policy
Return & Refund Policy
Last Updated: July 2026
At Little Ribbon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return and refund policy.
30-Day Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
Free Returns
We proudly offer free returns on all eligible orders worldwide.
If your return request is approved, we will provide return instructions.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your payment provider and financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos showing the problem
We will work quickly to resolve the issue at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, certain personalized or custom-made products may not be eligible for return unless defective.
Contact
For return requests, contact:
Email: support@littleribbon.online
Phone: +1 (250) 571-6586